Need help? Our support team is on hand to assist with account questions, deposits and withdrawals, payment methods, bonus balance, free spins and active promotions. We can also help with technical issues, game access for slots, live casino or featured games, recent wins and live betting. Contact us for account-related issues, verification help or general feedback and we’ll respond promptly via email, phone or live chat. If you prefer, use live chat for fastest help or email for detailed enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; for account, deposits, withdrawals; average response within 1 hour) |
| General enquiries | [email protected] (billing, terms, marketing requests; replies within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships, tracking, partner payments; dedicated affiliate manager) |
| Phone | +44 20 7946 0235 (Monitored by support team) |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account issues, or matters that require documents or explanations. Please send messages to [email protected] with a clear subject line and include up-to-date contact details, your account username and any relevant attachments. Providing concise information helps us process your request faster and avoid unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most standard inquiries are answered within one business day. For account verifications, payment checks, or complex investigations, please allow additional time as these cases require manual review and third-party checks. If you need faster help, include your account details and a clear description to speed up processing; we’ll update you as the case progresses.
Feedback
Have a suggestion or an idea for improving the website? We’d like to hear from you. Share your feedback about the games, features, or anything else that could make the site easier to use. Every comment is reviewed carefully and helps us identify ways to improve the service and your overall experience.