Data Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when using our services. We take your privacy seriously and set out below the types of data we process, how we use it, who we share it with, and the choices available to you. This policy applies to account holders and visitors who access our site from the United Kingdom.

Types of data we collect

We collect several categories of information to operate accounts, process transactions and improve our service. These include personal data, technical data and transactional data. We gather data directly from you, through your activity on our site and from third-party service providers where necessary.

Personal data

Personal data covers details that identify you. This typically includes your name, date of birth, contact information, postal address and verification documents such as ID or proof of address. We use this data to set up and maintain your account, complete identity checks and comply with legal verification requirements.

Technical data

Technical data is collected automatically when you use our site. This includes IP address, device type, browser details, operating system, screen resolution and language settings. We also collect usage information such as pages visited, session duration and clicks. Technical data helps us keep the platform secure and working smoothly.

Transactional data

Transactional data relates to your payments and account activity. Examples are deposit and withdrawal histories, payment method details and records of bets or game activity. We retain transactional records to process payments, resolve disputes and maintain a clear audit trail.

How we use your information

We use data to provide and improve our services, to verify your identity, to process transactions and to prevent fraud and misuse. Data is also used for customer support, to meet regulatory obligations and to communicate important account information. Where allowed, we may use aggregated or anonymised data for operational analysis and service improvements.

Data protection practices

We protect personal information using appropriate technical and organisational measures, including encryption and access controls. Access to personal data is limited to authorised staff and third-party providers that need the information to perform services for us. We regularly review our security measures to help keep data safe.

Cookies and tracking technologies

We use cookies and similar tracking technologies to enable essential site functions, remember your preferences and analyse site performance. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the site.

User rights

You have rights regarding your personal data, including the right to access, correct or request deletion of your information, subject to legal and contractual retention requirements. You may also object to or restrict certain processing activities and request a copy of your data in a portable format.

Access, correction and deletion of data

To exercise your rights, contact our support team through your account or via the support channels provided on the site. We will verify your identity before processing requests to help protect your account and personal information. Where deletion is requested, we may retain limited data as required by law or to complete outstanding obligations.

Information sharing and third parties

We share personal data with service providers that support our operations, such as payment processors, identity verification services and IT providers. We may also disclose information where required by law or to prevent fraud. Third parties are contractually required to protect your data and to use it only for agreed purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make significant changes, we will post the revised policy on the site with an updated effective date. Continued use of our services after changes indicates your acceptance of the updated policy.