User Terms and Conditions

This page sets out the rules that govern use of our platform. It explains the relationship between you and us, and the basic standards we expect while you use our services. By registering an account or otherwise using the platform you agree to these terms, and we expect you to keep your account information accurate, to play responsibly and to comply with the rules below.

Account responsibilities

You are responsible for keeping your account details secure. Do not share your password or let others access your account. We may temporarily restrict, suspend or close accounts where we reasonably suspect unauthorised access, fraud, money laundering or other breaches of these terms. You must notify us promptly if you suspect any security issue.

Eligibility requirements

To open and operate an account you must meet our eligibility criteria, which include minimum age requirements and compliance with applicable laws. Only one account per person is permitted unless otherwise agreed. We may refuse registration or close accounts where eligibility cannot be confirmed or where use would breach local law.

Acceptable platform use

You must use the platform in a lawful and responsible manner. Prohibited behaviour includes collusion, use of automated software, account sharing, staking arrangements intended to manipulate outcomes, and any activity intended to defraud the platform or other users. We reserve the right to suspend play and withhold funds where we suspect abuse or exploitation of system rules.

General bonus and promotion rules

Promotions, welcome offers and free spins are subject to their specific terms and to these general rules. Bonuses may carry wagering requirements, game contribution restrictions and maximum cash-out limits. Bonus funds are separate from real-money balance and wins made with bonus funds may be subject to conditions before withdrawal. We will display the relevant terms with each promotion and you must accept those terms to participate.

Deposits and withdrawals

Payments must be made using the methods displayed in your account. Deposits are generally credited immediately, but processing times may vary by method. Withdrawals are subject to verification checks and to any limits that apply to your account. We may require identity verification and proof of payment source before processing withdrawals. We reserve the right to apply reasonable limits on deposits and withdrawals where necessary to manage risk or comply with law.

Verification and limits

Verification may include ID, proof of address and payment documentation. Until verification is complete we may limit account activity, including withdrawals. Any fees or processing times applied by payment providers are outside our control.

Dispute resolution

If you have a dispute with us please contact customer support in the first instance. We will investigate and attempt to resolve matters promptly and fairly. If we cannot reach agreement, further resolution options may be available depending on applicable law and the dispute mechanism described in your account terms.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to you in a reasonable manner. Continued use of the platform after changes are published constitutes acceptance of the updated terms. If you do not accept a change you should stop using the platform and close your account in accordance with our account closure process.