Responsible Gambling Policy

We are committed to safer gambling and to keeping play enjoyable and under your control. We prioritise player safety by offering clear tools, impartial guidance and easy access to support so you can manage how, when and how much you play. If you ever want to limit your activity or take a break, we make the options straightforward and accessible.

Player protection principles

We believe gambling should be a form of controlled leisure. We apply simple safeguards to help prevent harm and to identify behaviour that may need attention. Our approach focuses on transparency, easy-to-use controls and prompt support when it is requested.

Activity-control tools

You can manage your account with a range of built-in tools designed for everyday control. These include session reminders, reality checks, deposit and staking limits, temporary account breaks and self-exclusion. Tools are available through your account settings or by contacting our support team.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately in most cases and can be lowered at any time. If you need help increasing a limit, our support team can assist and may apply a waiting period to ensure changes are considered.

Loss limits

Loss limits let you cap how much you can lose over a defined period. These limits work alongside deposit limits and help you keep spending within a budget you choose. We encourage players to combine deposit and loss limits for clearer control.

Time limits and breaks

Use session timers and auto-logout features to control how long you play. If you want a temporary break from gambling, you can activate an account pause at any time. Breaks can help re-establish control and are reversible after the chosen period ends.

Self-exclusion and account closure

If you feel you need a longer-term step back, you can choose self-exclusion. This closes access to your account for the period you select and blocks account reactivation while it is in force. To request self-exclusion or permanent account closure, contact [email protected] and we will process your request confidentially.

Signs of problematic behaviour

Watch for changes such as chasing losses, spending more than planned, borrowing money to play, hiding activity from family or friends, or neglecting work and responsibilities. Spotting these signs early makes it easier to take effective action.

Tips for staying in control

Decide a budget before you play and stick to it. Use deposit and loss limits, set time reminders, avoid gambling when stressed or tired and never treat gambling as a way to make money. Take regular breaks and discuss concerns with someone you trust.

Professional help and support organisations

If you need further support, consider contacting organisations such as GamCare, GambleAware or Samaritans for confidential advice and resources. For help setting limits, self-exclusion or if you have any concerns about your play, email [email protected] and our team will assist and point you to specialist support.